Patient Access Representative (Radiology)

We are currently hiring for an overnight telerad lead position.

The Call Center representative is responsible for providing information both verbally and in writing that is accurate and professional to hospitals, clinics, physicians, technologists and staff in a 24/7/365 environment.

Representative must be computer literate with the ability to multitask and learn multiple software applications.
Answer phones to provide support to client facilities, technologists and physicians
Able to make sound decisions with available facts
Act as a liaison between physicians, hospitals, clinics and IT support
Provide excellent customer service, document/address issues in a timely/professional manner
Assist with the proper initiation of IR physician and case dispatching
Monitor email and messaging systems and respond appropriately when needed
On the job training provided

Qualifications:

High school graduate or GED equivalent
Experience working in a Healthcare environment is preferred
Medical terminology
Call Center experience a plus
Attention to detail
Excellent communication skills required
Outstanding listening and problem-solving abilities
Must have above average problem resolution and follow-up skills
Ability to manage multiple priorities and function as a TEAM Player
Must be able to type a minimum of 30 WPM
Must be able to multi-task under stress
Electronic medical records (EMR) experience a plus
Excellent phone etiquette