Summary: Responsible for scheduling IR procedures, and support the physicians, nurses, and patients of the IR department.
Essential Functions:
- Schedule patients for IR procedures
- Contact patients, Doctor’s office, insurance company, Third Party Administrator demographics, in order to have complete, accurate, compliant patient records.
- Ensure a written order is received with specific information.
- Verify insurance coverage, as well as obtain a pre-cert number for the procedure.
- Obtain updated patient health history, demographics, known allergies, medications, and conditions.
- Confirm the appointment one day prior to procedure to keep the schedule running smoothly.
- Act as liaison between referring doctor’s office and patient by handling all questions or concerns prior to the procedure to maximize the physicians’ time to be maximized for procedures.
- Handle all necessary paperwork for same day add-ons.
- Ensure that areas/resources of hospital are available at time of service, without conflicts.
- Coordinate with referring physician’s office or patient to ensure they are instructed to stop appropriate medications and ensure clearance is obtained.
- Ensure patient has received specific prep instructions, along with time of procedure, what to expect the day of the procedure, and where to check in.
- Obtain for prior imaging, from outside facilities, to be available prior to scheduling the procedure.
- Arrange admission to the hospital and enter information into the hospital information system as needed.
- Reschedule or follow-up with patients as directed.
- Obtain procedural reports and update the patient’s medical record.
- Request films and charts from Medical Records as directed.
- Send lab reports to referring physician.
- Comply with hospital regulations regarding patients and scheduling.
- Communicate with physicians and nurses to keep updated of necessary changes.
- Interpret plan provider requirements for pre-certification procedures.
- Regular and timely attendance required.
- Serve as resource person to the Business Office for help with coding questions
- Assist with maintaining the charge coding sheet.
- Monitor storage of medical records related to this area of the practice
- Provide high level of customer service to patients, physicians/PA’s/NP’s/nurses, referring physicians’ offices, hospital staff, RANT co-workers and all external service providers.
- Define problems, collect data, establish facts, draw valid conclusions
- Ability to resolve scheduling conflicts, and patient’s concerns
- Support group, department and company goals
- Make recommendations and implements processes to improve work flow.
- Attend and actively participate in meetings as needed.
- Ensure efficiency and accuracy of data.
- Maintain excellent communication between physicians and nurses.
- Support department and company goals
- Make recommendation and/or suggestions to improve procedures.
- Assist department as needed on special projects.
- Ensure equipment is in good working order.
Qualifications:
Education: High school graduate or GED; CPT and ICD-10 certification preferred.
Experience: One to three years related medical office or clinical assistant experience in a high volume environment, or equivalent combination of education and medical office experience.
Skills/Knowledge: Mathematical skills, good verbal and written communication skills. Must be detail oriented, and able to work in a fast-paced environment. Able to manage multiple priorities and personalities. Function as a team player.